Faulty ATM machine-Refund of amount which was not drawn

Brief facts of the case:

The consumer is an account holder in bank (X) and the said bank is having tie up with another bank ( Y). The consumer operated the Automatic Teller Machine ( ATM ) for money from Y Bank. But the Machine did not yield the money and issued slip by saying ‘ Contact Bank’. Then the consumer approached to the bank. The bank ( X ) also issued claim form to the consumer. The bank (X) was also wrote a letter to bank (Y ) to find out and pay the amount. After some time, the bank (X ) deducted some amount as wrong claim charges. The consumer issued a legal notice through an advocate. After that bank remitted an amount Rs. 5,000/- along with wrong claim charges to the consumer and expressed sorry for causing inconvenience. Thereafter the consumer approached to the District Forum Hyderabad. The Hon’ble District Fora after conducting thorough enquiry in the matter and passed an order, directed to the banks ( X ) and Bank ( Y ) to pay Rs. 5,000/- as compensation and pay Rs. 1000/- as legal expenses to the consumer.

This case was filed by me for the consumer and got favourable orders.